Get in touch
Question about the tool, feedback on a flat, refund request, or you'd like to talk about partnerships? Tell us anything. One person reads every email — usually Maria.
The fastest way
Email is best. We reply from flatsgenerator@gmail.com, usually within two business days. If you've bought a Tech Pack and something's broken, mention the order email so we can find it quickly.
- 01 · Email flatsgenerator@gmail.com ~48h
- 02 · Refunds Within 7 days of purchase See terms
- 03 · Privacy GDPR requests, deletion ~30d
Who's behind this
FlatLabs is built and run by Maria Chauplannaz, a French micro-entrepreneur (SIREN 849 689 542). It's a small operation — no support team, no chatbots, just one person trying to make tech packs less painful.
Before you write
If you're stuck inside the studio, try refreshing the page first — most issues are state-related. For glossary questions, the glossary has plain-English explanations of every term used in the tool.